{
  "contact": {
    "editorial_policy_url": "https://palsync.com/editorial-policy/",
    "email": "support@palsync.com",
    "evidence": [
      "support"
    ]
  },
  "current": [
    {
      "evidence": [
        "tracking"
      ],
      "fact": "Match fulfilled Shopify orders with PayPal transactions, send supported carrier and tracking details, and review exceptions."
    },
    {
      "evidence": [
        "historical",
        "backfill-window"
      ],
      "fact": "Back-sync eligible previous fulfillments through the 365-day historical workflow."
    },
    {
      "evidence": [
        "accounts-carriers"
      ],
      "fact": "Connect multiple PayPal accounts and map carrier names."
    },
    {
      "evidence": [
        "cases",
        "case-fee",
        "consent"
      ],
      "fact": "Review disputes, claims and chargebacks; the merchant chooses supported actions on an active paid plan."
    }
  ],
  "evidence": {
    "accounts-carriers": {
      "excerpt": "Multiple PayPal accounts + courier mapping",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/product-status/",
      "versioned_url": "https://palsync.com/product-status/#ps-fact-b0b8d496699c81b0"
    },
    "ai": {
      "excerpt": "AI Evidence Copilot and BYOK provider connections remain roadmap.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/pricing/",
      "versioned_url": "https://palsync.com/pricing/#ps-fact-c5213747deda5a59"
    },
    "backfill-window": {
      "excerpt": "365-day historical back-sync",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/product-status/",
      "versioned_url": "https://palsync.com/product-status/#ps-fact-2160b2363812b0a7"
    },
    "billing": {
      "excerpt": "Billing begins at $4.99 after the first processed order and is capped at $149.99 per 30-day Shopify billing period.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/pricing/",
      "versioned_url": "https://palsync.com/pricing/#ps-fact-f1e7369d6a714c7b"
    },
    "case-fee": {
      "excerpt": "Current case-response tools are included with an active paid plan at no extra feature fee.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/solutions/paypal-dispute-management/",
      "versioned_url": "https://palsync.com/solutions/paypal-dispute-management/#ps-fact-a9881095ccfab416"
    },
    "cases": {
      "excerpt": "Review disputes and perform supported response actions with an active paid plan and merchant approval.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/product-status/",
      "versioned_url": "https://palsync.com/product-status/#ps-fact-2b2125808493bfa0"
    },
    "claims": {
      "excerpt": "PayPal or the card issuer determines the outcome.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/solutions/paypal-claims-chargebacks/",
      "versioned_url": "https://palsync.com/solutions/paypal-claims-chargebacks/#ps-fact-e1d982c289b4f81c"
    },
    "consent": {
      "excerpt": "PalSync does not automatically accept liability.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/solutions/paypal-dispute-management/",
      "versioned_url": "https://palsync.com/solutions/paypal-dispute-management/#ps-fact-612373fc6f42d1d0"
    },
    "eligibility": {
      "excerpt": "PayPal decides eligibility; PalSync cannot certify it.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/solutions/paypal-seller-protection-evidence/",
      "versioned_url": "https://palsync.com/solutions/paypal-seller-protection-evidence/#ps-fact-b4b7bb1772272a88"
    },
    "enterprise": {
      "excerpt": "Roles, SSO, audit export, configurable retention, SLA, and cross-store reporting require implementation and verification.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/product-status/",
      "versioned_url": "https://palsync.com/product-status/#ps-fact-0d4efca8d3b4f9d9"
    },
    "historical": {
      "excerpt": "Eligible prior Shopify fulfillments can be processed through the supported historical workflow.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/product-status/",
      "versioned_url": "https://palsync.com/product-status/#ps-fact-059d527be1cfa618"
    },
    "holds": {
      "excerpt": "PalSync supplies data; PayPal controls hold and release decisions.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/solutions/paypal-funds-on-hold/",
      "versioned_url": "https://palsync.com/solutions/paypal-funds-on-hold/#ps-fact-1de3104f676b5055"
    },
    "independence": {
      "excerpt": "PalSync is an independent application. It is not affiliated with or endorsed by PayPal or Shopify.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/about/",
      "versioned_url": "https://palsync.com/about/#ps-fact-9c9b7155397c3f66"
    },
    "manual-tracking-notifications": {
      "excerpt": "No PalSync install is needed for this manual update. PayPal says submitting tracking this way emails the buyer the tracking number, order status and carrier.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/resources/shopify-tracking-to-paypal/",
      "versioned_url": "https://palsync.com/resources/shopify-tracking-to-paypal/#ps-fact-940c24ff5e023304"
    },
    "platforms": {
      "excerpt": "Only the Shopify app is available to install today.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/integrations/",
      "versioned_url": "https://palsync.com/integrations/#ps-fact-5271df05f27e110c"
    },
    "support": {
      "excerpt": "support@palsync.com",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/editorial-policy/",
      "versioned_url": "https://palsync.com/editorial-policy/#ps-fact-e79fcee6049e003a"
    },
    "tracking": {
      "excerpt": "Transaction matching, shipment tracking updates, synchronization states, and exception visibility.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/product-status/",
      "versioned_url": "https://palsync.com/product-status/#ps-fact-0be35cdefacb2afa"
    },
    "tracking-notifications": {
      "excerpt": "PalSync does not ask PayPal to email the buyer when it sends tracking. Buyers can still get PayPal app alerts, depending on their device settings.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/resources/shopify-tracking-to-paypal/",
      "versioned_url": "https://palsync.com/resources/shopify-tracking-to-paypal/#ps-fact-55bf9ea6dd64ed8a"
    },
    "trial": {
      "excerpt": "Trial orders are free for seven days before usage billing applies.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/pricing/",
      "versioned_url": "https://palsync.com/pricing/#ps-fact-064a549febe59e20"
    },
    "zero": {
      "excerpt": "With no processed orders, the usage charge is $0.",
      "source_page_modified": "2026-11-12",
      "url": "https://palsync.com/pricing/",
      "versioned_url": "https://palsync.com/pricing/#ps-fact-211ff5590c544cc4"
    }
  },
  "format": "palsync.public-product",
  "format_version": 1,
  "language": "en",
  "limits": [
    {
      "evidence": [
        "holds"
      ],
      "fact": "PayPal controls holds and fund release. PalSync cannot set a release date."
    },
    {
      "evidence": [
        "claims"
      ],
      "fact": "PayPal or the card issuer decides the claim or chargeback outcome. PalSync does not promise a win rate."
    },
    {
      "evidence": [
        "eligibility",
        "consent"
      ],
      "fact": "PalSync cannot determine Seller Protection eligibility or automatically accept liability."
    },
    {
      "evidence": [
        "independence"
      ],
      "fact": "PalSync is independent; neither PayPal nor Shopify endorses it."
    },
    {
      "evidence": [
        "tracking-notifications"
      ],
      "fact": "PalSync’s tracking request does not ask PayPal to email the buyer. It does not disable the buyer’s PayPal app alerts."
    },
    {
      "evidence": [
        "manual-tracking-notifications"
      ],
      "fact": "Manual tracking entered on an eligible payment in PayPal is separate from PalSync. PayPal says that manual submission emails the buyer."
    }
  ],
  "merchant_guides": [
    {
      "guides": [
        {
          "primary_reference": {
            "title": "PayPal: add tracking information or update an order status",
            "url": "https://www.paypal.com/us/cshelp/article/how-do-i-add-tracking-information-to-my-payment-or-update-an-order-status-help107"
          },
          "source_page_modified": "2026-11-12",
          "title": "How to add Shopify tracking to PayPal automatically",
          "url": "https://palsync.com/resources/shopify-tracking-to-paypal/"
        },
        {
          "primary_reference": {
            "title": "PayPal Add Tracking API integration guide",
            "url": "https://developer.paypal.com/docs/tracking/tracking-api/integrate/"
          },
          "source_page_modified": "2026-11-12",
          "title": "PayPal tracking not updating on a Shopify order?",
          "url": "https://palsync.com/resources/paypal-tracking-not-updating/"
        },
        {
          "primary_reference": {
            "title": "PayPal Add Tracking API guide",
            "url": "https://developer.paypal.com/docs/tracking/tracking-api/integrate/"
          },
          "source_page_modified": "2026-11-12",
          "title": "How PayPal carrier mapping works",
          "url": "https://palsync.com/resources/paypal-supported-carriers-mapping/"
        }
      ],
      "intent": "Send or troubleshoot shipment tracking",
      "solution_url": "https://palsync.com/solutions/paypal-tracking-sync/"
    },
    {
      "guides": [
        {
          "primary_reference": {
            "title": "PayPal: how eligible payments on hold may be released",
            "url": "https://www.paypal.com/us/cshelp/article/how-can-i-release-my-payments-on-hold-help129"
          },
          "source_page_modified": "2026-11-12",
          "title": "Why PayPal funds may remain on hold after delivery",
          "url": "https://palsync.com/resources/paypal-funds-on-hold-after-delivery/"
        },
        {
          "primary_reference": {
            "title": "PayPal account reserves",
            "url": "https://www.paypal.com/us/brc/article/account-reserves"
          },
          "source_page_modified": "2026-11-12",
          "title": "PayPal reserves and account limitations are not the same problem",
          "url": "https://palsync.com/resources/paypal-reserves-account-limitations/"
        }
      ],
      "intent": "Understand a hold, reserve, or limitation",
      "solution_url": "https://palsync.com/solutions/paypal-funds-on-hold/"
    },
    {
      "guides": [
        {
          "primary_reference": {
            "title": "PayPal Seller Protection",
            "url": "https://www.paypal.com/us/cshelp/article/what-is-paypal-seller-protection-help156"
          },
          "source_page_modified": "2026-11-12",
          "title": "How to respond to a PayPal Significantly Not as Described claim",
          "url": "https://palsync.com/resources/paypal-significantly-not-as-described/"
        },
        {
          "primary_reference": {
            "title": "PayPal chargeback evidence guide",
            "url": "https://www.paypal.com/us/cshelp/article/evidence-to-provide-for-chargebacks-a-guide-for-sellers-help1103"
          },
          "source_page_modified": "2026-11-12",
          "title": "How to handle a PayPal unauthorized transaction dispute",
          "url": "https://palsync.com/resources/paypal-unauthorized-transaction-dispute/"
        }
      ],
      "intent": "Review a buyer dispute",
      "solution_url": "https://palsync.com/solutions/paypal-dispute-management/"
    },
    {
      "guides": [
        {
          "primary_reference": {
            "title": "PayPal: evidence to provide for chargebacks",
            "url": "https://www.paypal.com/us/cshelp/article/evidence-to-provide-for-chargebacks-a-guide-for-sellers-help1103"
          },
          "source_page_modified": "2026-11-12",
          "title": "PayPal dispute vs claim vs chargeback",
          "url": "https://palsync.com/resources/paypal-dispute-vs-claim-vs-chargeback/"
        },
        {
          "primary_reference": {
            "title": "PayPal Seller Protection",
            "url": "https://www.paypal.com/us/cshelp/article/what-is-paypal-seller-protection-help156"
          },
          "source_page_modified": "2026-11-12",
          "title": "How to respond to a PayPal Item Not Received claim",
          "url": "https://palsync.com/resources/paypal-item-not-received-claim/"
        }
      ],
      "intent": "Prepare for a claim or chargeback",
      "solution_url": "https://palsync.com/solutions/paypal-claims-chargebacks/"
    },
    {
      "guides": [
        {
          "primary_reference": {
            "title": "PayPal: proving shipment or delivery",
            "url": "https://www.paypal.com/us/cshelp/article/how-do-i-prove-that-ive-sent-an-item-or-digital-goods-to-the-buyer-help177"
          },
          "source_page_modified": "2026-11-12",
          "title": "PayPal dispute evidence checklist for Shopify sellers",
          "url": "https://palsync.com/resources/paypal-seller-evidence-checklist/"
        },
        {
          "primary_reference": {
            "title": "PayPal Seller Protection",
            "url": "https://www.paypal.com/us/cshelp/article/what-is-paypal-seller-protection-help156"
          },
          "source_page_modified": "2026-11-12",
          "title": "Proof of shipment vs proof of delivery for PayPal",
          "url": "https://palsync.com/resources/proof-of-shipment-vs-delivery/"
        },
        {
          "primary_reference": {
            "title": "PayPal chargeback evidence guide",
            "url": "https://www.paypal.com/us/cshelp/article/evidence-to-provide-for-chargebacks-a-guide-for-sellers-help1103"
          },
          "source_page_modified": "2026-11-12",
          "title": "An AI evidence checklist for PayPal cases",
          "url": "https://palsync.com/resources/ai-evidence-checklist-paypal/"
        }
      ],
      "intent": "Collect and verify seller evidence",
      "solution_url": "https://palsync.com/solutions/paypal-seller-protection-evidence/"
    }
  ],
  "pricing": {
    "billing_period_days": 30,
    "case_response": "Included on an active paid plan at no extra feature fee.",
    "currency": "USD",
    "evidence": [
      "zero",
      "trial",
      "billing",
      "case-fee"
    ],
    "tiers": [
      {
        "amount": "4.99",
        "processed_orders": "0–10"
      },
      {
        "amount": "9.99",
        "processed_orders": "11–20"
      },
      {
        "amount": "19.99",
        "processed_orders": "21–50"
      },
      {
        "amount": "39.99",
        "processed_orders": "51–100"
      },
      {
        "amount": "69.99",
        "processed_orders": "101–200"
      },
      {
        "amount": "99.99",
        "processed_orders": "201–500"
      },
      {
        "amount": "129.99",
        "processed_orders": "501–1,000"
      },
      {
        "amount": "149.99",
        "processed_orders": "Unlimited"
      }
    ],
    "trial_days": 7,
    "url": "https://palsync.com/pricing/",
    "zero_processed_orders_usage_charge": "0.00"
  },
  "product": {
    "available_platform": "Shopify",
    "description": "Independent Shopify app for PayPal shipment tracking and merchant-approved case responses.",
    "entity_id": "https://palsync.com/#software",
    "install_url": "https://apps.shopify.com/paypal-palsync",
    "name": "PalSync",
    "product_status_url": "https://palsync.com/product-status/",
    "website": "https://palsync.com/"
  },
  "revision": "4289335ee685865f3c1d85a172eff1316d564fb3ca73459602461bc590c3e57f",
  "roadmap": [
    {
      "evidence": [
        "ai"
      ],
      "name": "AI Evidence Copilot",
      "status": "planned",
      "url": "https://palsync.com/ai-evidence-copilot/"
    },
    {
      "evidence": [
        "platforms",
        "enterprise"
      ],
      "name": "Shopify Plus enterprise workflow",
      "status": "planned",
      "url": "https://palsync.com/integrations/shopify-plus-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "WooCommerce",
      "status": "planned",
      "url": "https://palsync.com/integrations/woocommerce-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "BigCommerce",
      "status": "planned",
      "url": "https://palsync.com/integrations/bigcommerce-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "Wix eCommerce",
      "status": "planned",
      "url": "https://palsync.com/integrations/wix-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "Salesforce Commerce Cloud",
      "status": "planned",
      "url": "https://palsync.com/integrations/salesforce-commerce-cloud-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "Adobe Commerce / Magento",
      "status": "planned",
      "url": "https://palsync.com/integrations/adobe-commerce-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "Squarespace Commerce",
      "status": "planned",
      "url": "https://palsync.com/integrations/squarespace-commerce-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "PrestaShop",
      "status": "planned",
      "url": "https://palsync.com/integrations/prestashop-paypal/"
    },
    {
      "evidence": [
        "platforms"
      ],
      "name": "OpenCart",
      "status": "planned",
      "url": "https://palsync.com/integrations/opencart-paypal/"
    }
  ]
}