# PalSync

> PalSync is an independent Shopify application for PayPal tracking and merchant-approved case operations.

## Current product
- Shopify to PayPal tracking synchronization
- 365-day historical back-sync
- Multiple PayPal account connections
- Courier mapping and exception visibility
- PayPal dispute and case-response actions with an active paid plan and merchant approval

## Product roadmap
- AI Evidence Copilot with merchant-owned provider keys
- Shopify Plus enterprise operating model and nine additional commerce connectors
- Enterprise roles, SSO, audit export, retention controls, SLA, and cross-store reporting

## Important boundaries
- PalSync is not affiliated with or endorsed by PayPal or Shopify.
- PayPal and card issuers control holds, reserves, Seller Protection, and case outcomes.
- PalSync does not guarantee fund-release time, dispute wins, or account decisions.

## Canonical resources
- [Platform](https://palsync.com/platform/)
- [Product status](https://palsync.com/product-status/)
- [Pricing](https://palsync.com/pricing/)
- [Integrations](https://palsync.com/integrations/)
- [Merchant guides](https://palsync.com/resources/)
- [Editorial policy](https://palsync.com/editorial-policy/)