Shopify fulfillment
A tracking number starts with the shipment on your Shopify order.
Put PayPal tracking on autopilot.
Sync tracking from Shopify to PayPal as orders are fulfilled.
When a buyer opens a dispute, review the shipping record and choose your response.
7-day free trial on Shopify.Workflow illustration
One fulfillment. A connected tracking record.Shopify fulfillment enters PalSync, is matched to its payment, and sends supported tracking to PayPal.
Workflow illustration
Match the order to the payment.An order record and its PayPal transaction must refer to the same purchase.
A shipment, a payment,
and the proof between them.
Follow a Shopify fulfillment from the order to the PayPal record.
PayPal tracking
PalSync matches the payment and sends the supported carrier and tracking number.
Dispute evidence
When a case opens, review the shipping record and choose your response.
Inside PalSyncSee the work.
See the work.
Not the busywork.
From tracking an order to reviewing a case, pick a task to see how it works.
OrdersBack-syncAccountsCourier mapFulfillmentsDelivery proofCasesSecurityTrackingExceptions
Order syncSuccess or missing info
Case responseSeller response deadlinePaymentsApprovalsGuidesDispute types
Carrier mappingYour store’s carrier namesOrder detailsShipment recordProof of deliveryEvidenceWhat to save for a caseResponsesSeller evidenceClaimsHoldsCase timingStatusUnauthorized ordersItem not receivedItem differencesAccount limitsCase checklistTracking guideHistorical ordersAI roadmapOrder volumeProduct filmsApp comparisonsHelp
Order syncSuccess or missing infoCase responseSeller response deadlinePaymentsApprovalsGuidesDispute typesCarrier mappingYour store’s carrier namesOrder detailsShipment recordProof of deliveryEvidenceWhat to save for a caseResponsesSeller evidenceClaimsHoldsCase timingStatusUnauthorized ordersItem not receivedItem differencesAccount limitsCase checklistTracking guideHistorical ordersAI roadmapOrder volumeProduct filmsApp comparisonsHelpOpen full-size product screens
Know what to send for a PayPal dispute.
PalSync brings the Shopify order, PayPal payment, and requested evidence together. You decide what to send.
A buyer disputes $34.21
In this sample case, the buyer says they didn’t authorize the payment. PalSync shows the matching order.
- Shopify order
- #MOCK-0003
- PayPal transaction
- MOCKTX0003
PayPal asks for proof of shipment
Check the carrier and tracking number for this order. Review the evidence before sending it to PayPal.
Planned: draft a response with your own AI
AI Evidence Copilot is not available yet. The plan is to draft from the order, shipment, and case records using your own provider. You’ll review the draft before anything is sent.
Proposed providers
OpenAI
Anthropic Claude
Google Gemini
OpenRouter
Azure OpenAI
Connect your Shopify store.
Shopify is the live commerce integration. Explore what’s planned for Shopify Plus and the rest of your stack.
01 · Orders0:08
Read an order’s sync status
Film description
In the sample Orders view, #9100000000 is marked Success and #9100000090 is marked Missing Info. The second order needs a closer look.
02 · Disputes0:08
See what a case needs
Film description
Two sample cases are Open. Another says Seller response required, with a response due July 25, 2026 at 2:21 PM UTC. The merchant chooses the next action; this film does not submit one.
03 · Carrier mapping0:08
Match the shipping label
Film description
In the sample carrier settings, UPS Ground maps to United Parcel Service for the Global destination. Australia Post maps to Australia Post for Australia.
One plan.
Priced by orders.
Tracking runs in the background. Case-response tools are included with an active paid plan. AI drafting is on the roadmap.
Tracking AutopilotAutomatic tracking for eligible orders.
Case ResponseMerchant-approved actions. No extra feature fee on an active plan.
AI Evidence CopilotRoadmap · bring your own AI provider.
7 daysFree trial before usage billing
$0Usage charge with no processed orders
$4.99First paid order-volume tier
All 8 order-volume tiers
USD per 30-day Shopify billing period. The cap is $149.99.
| Processed orders | Usage charge |
|---|---|
| 0 | $0 |
| 1–10 | $4.99 |
| 11–20 | $9.99 |
| 21–50 | $19.99 |
| 51–100 | $39.99 |
| 101–200 | $69.99 |
| 201–500 | $99.99 |
| 501–1,000 | $129.99 |
| Unlimited | $149.99 |
The buying guide
Compare PalSync.
Looking at another app? Compare the tracking, delivery or dispute workflow you actually need.
A few common
questions.
All merchant FAQs What gets sent to PayPal?
PalSync matches an eligible Shopify fulfillment to its PayPal transaction and sends its supported carrier and tracking number. You can see which orders need a closer look.
Read the tracking guideCan PalSync respond to a dispute for me?
The merchant chooses and approves supported actions for disputes, claims, and chargebacks. PalSync does not automatically submit a response or accept liability.
See case-response optionsCan tracking guarantee a fund release or a dispute win?
No. PayPal controls holds, release timing, and Seller Protection eligibility. PayPal or the card issuer determines the outcome of a claim or chargeback.
Understand payment holdsCan I connect another store or an AI provider?
Only the Shopify app is available now. Other commerce connectors, the Shopify Plus enterprise workflow, and bring-your-own-key AI drafting are planned.
Check product status
If you use PayPal,
use PalSync.
Connect your Shopify store. Let tracking run. Review the exceptions.
Start your 7-day free trial