Terms and Conditions

Last updated: October 22, 2024

1. Agreement to Terms

By accessing or using PalSync's services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). The Service is owned and operated by PalSync ("we," "us," or "our"). These Terms affect your legal rights, so please read them carefully.

2. Service Description

2.1 Core Services

    PalSync provides:

• Automated synchronization of order tracking information between Shopify and PayPal
• Real-time tracking updates
• Historical order synchronization (up to 365 days)
• Multi-store and multi-account management capabilities
• Automated courier name matching

2.2 Service Limitations

• Service availability target: 99.9% uptime
• Maximum historical sync period: 365 days
• API rate limits: As specified in the documentation
• Maximum stores per account: Based on subscription plan
• Data retention: As specified in the Privacy Policy

3. Subscription and Billing

3.1 Subscription Plans

   Two subscription tiers are available:

1. Shopify Basic Users: $8.99/month
2. Shopify Plus/Advanced Users: $14.99/month

3.2 Payment Terms

• Billing occurs monthly in advance
• All fees are non-refundable
• Automatic renewal unless canceled
• A 30-day notice is required for cancellation
• Taxes will be added where applicable

3.3 Free Trial

• 14-day free trial available
• A credit card is required for trial activation
• Automatic conversion to a paid subscription unless canceled

4. User Obligations

4.1 Account Requirements

    You must:

• Maintain accurate account information
• Protect account credentials
• Comply with Shopify and PayPal terms
• Use the Service for legitimate business purposes
• Maintain active Shopify and PayPal accounts

4.2 Prohibited Activities

    You may not:

• Reverse engineer the Service
• Exceed API rate limits
• Share account credentials
• Use the Service for illegal activities
• Attempt to bypass security measures
• Scrape or harvest data
• Interfere with Service operations

5. Data Rights and Usage

5.1 Data Ownership

• You retain ownership of your data
• You grant us a license to process data necessary for Service operation
• We maintain rights to aggregated, anonymized data
• We assert ownership of Service intellectual property

5.2 Data Processing

    We will:

• Process data as specified in the Privacy Policy
• Maintain dedicated synchronization clusters
• Implement security measures
• Comply with data protection regulations
• Notify you of data breaches as required by law

6. Service Level Agreement (SLA)

6.1 Availability

• 99.9% uptime guarantee
• Scheduled maintenance excluded
• Force majeure events excluded
• Real-time status monitoring is available

6.2 Support Services

• 24/7 technical support
• Priority support for Plus/Advanced users
• Maximum response time: 4 hours
• Critical issue response: 1 hour

7. Intellectual Property Rights

7.1 Ownership

• Service software and technology
• Patents, trademarks, and copyrights
• Documentation and marketing materials
• Algorithms and processes
• Interface designs and layouts

7.2 License Grant

    We grant you a:

• Limited, non-exclusive license
• Non-transferable right to use
• Revocable permission to access
• Right to use for business purposes

8. Liability and Indemnification

8.1 Limitation of Liability

    Our liability is limited to:

• Monthly subscription fee paid
• Direct damages only
• Excludes consequential damages
• Excludes data loss damages
• Force majeure events

8.2 Indemnification

    You agree to indemnify us against:

• Third-party claims
• Regulatory penalties
• Legal fees and costs
• Damages from your use
• Privacy violations

9. Termination

9.1 Termination Rights

    We may terminate for:

• Terms violation
• Non-payment
• Illegal activities
• Security threats
• Extended inactivity

9.2 Effect of Termination

    Upon termination:

• Data retention as per Privacy Policy
• Final billing processed
• Access revoked immediately
• Data export available for 90 days
• Support discontinuation

10. Modifications and Updates

10.1 Terms Updates

    We reserve the right to:

• Modify these Terms
• Update service features
• Change pricing with notice
• Modify support terms
• Alter technical specifications

10.2 Notification

    We will provide notice via:

• Email notification
• Dashboard alerts
• Website announcements
• In-app notifications

11. Dispute Resolution

11.1 Governing Law

• Laws of [Jurisdiction]
• Exclusive jurisdiction
• Binding arbitration
• Class action waiver
• Small claims exception

11.2 Resolution Process

1. Informal resolution attempt
2. Written notice of dispute
3. 30-day resolution period
4. Binding arbitration
5. Individual claims only

12. Integration with Third Parties

12.1 Third-Party Services

• PayPal integration requirements
• Shopify platform compliance
• Courier service integration
• Payment processor terms
• API usage limitations

12.2 Third-Party Liability

    We are not liable for:

• Third-party service interruptions
• PayPal or Shopify downtime
• Courier tracking errors
• Integration failures
• API changes

13. Compliance and Certification

13.1 Security Standards

• PCI DSS compliance
• SOC 2 Type II certification
• ISO 27001 compliance
• GDPR compliance
• CCPA compliance

13.2 Industry Certifications

• PayPal certified partner
• Shopify app partner
• Security certifications
• Data protection validations

14. Force Majeure

    We are not liable for failures due to:

• Natural disasters
• War or terrorism
• Government actions
• Network failures
• Third-party service failures

15. Severability

   If any provision is found invalid:

• Remaining terms stay in effect
• Invalid terms will be modified
• Legal requirements prevail
• Purpose preserved where possible

16. Contact Information

Legal Department:
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Email: legal@palsync.com
Address: [Company Address]
Phone: [Phone Number]

For urgent matters: legal-urgent@palsync.com

17. Acceptance

By using our Service, you acknowledge:

• Reading these Terms
• Understanding your obligations
• Accepting all conditions
• Having the legal authority to agree
• Being bound by updates

Conclusion

Understanding Your Rights and Our Commitment

By choosing PalSync as your Shopify-PayPal integration partner, you're selecting a service that prioritizes both operational excellence and legal compliance. These Privacy Policy and Terms & Conditions documents represent our commitment to transparency, security, and proper data handling by global privacy laws and industry standards. As a certified PayPal Partner and Shopify application provider, we maintain strict compliance with international regulations while providing essential services for your e-commerce operations.

We encourage you to regularly review these documents as they may be updated to reflect new legal requirements or service improvements. Our dedicated support team is available to address any questions about your rights, our obligations, or the services we provide. PalSync remains committed to maintaining the trust you place in us by protecting your data, ensuring service reliability, and supporting your business growth through secure, efficient order tracking synchronization.

For the latest updates or clarifications, please visit our website or contact our legal department at legal@palsync.com. Your continued use of PalSync services indicates your ongoing acceptance of these terms and privacy practices.

Last Updated: October 22, 2024

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