Open cases in one view
Review PayPal dispute status without repeatedly matching case IDs against a separate Shopify order list.
Manage PayPal disputes with delivery evidence ready
PalSync brings open PayPal cases and the related Shopify shipment context into one place so you can review status and respond with less manual investigation.
Official PayPal & Stripe APIs60-second setup7-day free trial
What does PayPal dispute management include?
PalSync surfaces open PayPal disputes in the app and keeps the connected transaction’s shipment and delivery evidence close to the case. Consistent tracking sync also creates a clearer record before an item-not-received claim is opened.
Prepare the record before you need it
Shipment evidence connected
Keep available tracking, carrier and delivery context associated with the underlying transaction.
Earlier operational signals
Use failed-sync visibility and courier rules to fix incomplete shipment records before they become support problems.
How PalSync handles it
Dispute shield.
Every transaction carries proof of shipment and delivery. When a false "item not received" claim lands, the evidence is already attached — most claims never make it past that.
Fewer holds & reserves.
PayPal decides how long to hold your money based on how much it trusts you. A complete, verified delivery record is the strongest trust signal a store can send — merchants use PalSync to shorten holds and shrink rolling reserves.
Smart courier mapping.
PayPal only recognizes certain carrier names. PalSync maps whatever your suppliers use — including obscure dropshipping couriers — to a carrier PayPal accepts, with a rules engine for edge cases.
Questions merchants ask
What does PalSync actually do?
When an order is fulfilled in Shopify, PalSync sends its tracking number and carrier to the matching PayPal or Stripe transaction automatically, using the platforms' official APIs. That verified delivery data is what PayPal's own seller-performance systems reward.
Will PalSync remove holds already on my account?
No app can force PayPal to release money or lift limitations — be wary of any that claims it can. What PalSync does is supply the complete, verified tracking record that PayPal's policies reward, which is why merchants typically see shorter holds and faster releases over time. Back-syncing past orders speeds that up.
Can I manage PayPal disputes inside PalSync?
Yes. PalSync includes PayPal dispute management: open cases show up in the app's Disputes section with their delivery evidence attached, so you can track and respond without digging through PayPal. And since every transaction already carries proof of shipment and delivery, most false claims never become disputes at all.
Is it safe to connect my accounts?
Connections use PayPal's and Stripe's official OAuth APIs. PalSync never sees or stores your passwords, and you can revoke access at any time.
Can I sync orders from before I installed?
Yes — select any orders from the past 365 days and back-sync them in one click.
Make dispute preparation part of tracking operations
Start with automatic tracking sync, then manage open PayPal cases from the same app.
Start your 7-day free trial