Clear answers about PalSync, PayPal cases, AI, integrations, and pricing.

Yes. Current PalSync case-response tools are included with an active paid PalSync plan at no extra feature fee. A merchant chooses and submits the supported response action.

AI Evidence Copilot is a product-roadmap capability. The proposed model is bring your own provider: connect a supported AI account and key, choose the model, and pay that provider according to its terms.

No. The roadmap workflow prepares a source-linked draft and evidence checklist. An authorized merchant reviews and approves the response before any supported submission action.

No. PalSync can improve evidence organization and response preparation, but PayPal, a card issuer, or another decision-maker controls the outcome.

No. PayPal states that eligible holds may be released approximately 24 hours after an approved carrier confirms delivery, but exceptions can remain held longer. PalSync supplies shipment data and visibility; PayPal makes the release decision.

Shopify is the current platform focus, including Shopify Plus workflows. WooCommerce, BigCommerce, Wix eCommerce, Salesforce Commerce Cloud, Adobe Commerce / Magento, Squarespace Commerce, PrestaShop, and OpenCart are clearly labeled as planned connectors.

The proposed pricing keeps the existing order-volume tiers. Current dispute and chargeback response tools remain included with an active plan at no extra feature fee. Merchants supply and pay for their own AI provider usage.

The current product supports multiple PayPal accounts in one PalSync workspace. Final enterprise permissions and governance will be confirmed before publication.