PayPal merchant guides for everything after checkout.
Source-backed answers for tracking, held funds, disputes, claims, chargebacks, evidence, reserves, and ecommerce operations.
Twelve source-led merchant guides.
Merchant questions establish the vocabulary. PayPal-owned documentation establishes policy and technical facts. Product claims follow the current PalSync code and interface.
How to add Shopify tracking to PayPal automatically
Learn how Shopify fulfillment data can become a PayPal tracking record, which fields matter, and how PalSync surfaces sync exceptions.
Read guide → Source-led guideWhy PayPal funds may remain on hold after delivery
Understand why a PayPal payment may remain on hold after delivery, which shipment facts to verify, and where PalSync’s role ends.
Read guide → Source-led guidePayPal dispute vs claim vs chargeback
Distinguish a PayPal dispute, claim, and card-issuer chargeback, then organize the correct order, shipment, and customer evidence.
Read guide → Source-led guideA source-linked PayPal seller evidence checklist
Use a source-linked checklist to prepare order, transaction, shipment, delivery, refund, and customer evidence for PayPal cases.
Read guide → Source-led guidePayPal reserves and account limitations are not the same problem
Learn the operational difference between a PayPal payment hold, account reserve, and account limitation—and what PalSync cannot control.
Read guide → Source-led guideWhy PayPal tracking may not be updating
Troubleshoot PayPal tracking that is missing, rejected, or stale by checking the transaction match, carrier, shipment status, and sync response.
Read guide → Source-led guideHow to respond to a PayPal Item Not Received claim
Prepare a focused seller response to a PayPal Item Not Received claim using the transaction, order, shipment, delivery, and customer record.
Read guide → Source-led guideHow to respond to a PayPal Significantly Not as Described claim
Prepare evidence for a PayPal Significantly Not as Described claim by comparing the listing, order, delivered item, communication, and return record.
Read guide → Source-led guideHow to handle a PayPal unauthorized transaction dispute
Prepare a PayPal unauthorized-transaction response with reason-specific transaction, order, account, shipment, and customer evidence.
Read guide → Source-led guideProof of shipment vs proof of delivery for PayPal
Understand the operational difference between proof of shipment and proof of delivery when preparing PayPal tracking and seller evidence.
Read guide → Source-led guideHow PayPal carrier mapping works
Learn why ecommerce carrier names may need normalization before PayPal tracking submission and how to keep mappings auditable.
Read guide → Source-led guideAn AI evidence checklist for PayPal cases
Review the planned PalSync BYOK AI evidence workflow, its source, privacy, approval, and audit requirements, and what remains roadmap.
Read guide →Merchant language, official policy sources, clear product boundaries.
Reddit and merchant communities identify the questions and vocabulary. PayPal and commerce-platform documentation establish factual policy and technical claims.