A dispute begins as a problem raised through PayPal. A claim is a dispute escalated for a PayPal decision. A chargeback is generally raised through the buyer’s card issuer and follows a separate decision path. The exact workflow and evidence depend on the case type and reason. PalSync’s role is to connect the case to the underlying transaction, order, fulfillment, delivery, refund, and communication record.
Classify before you respond
- 01
Identify the case path
Confirm whether the case is a dispute, claim, PayPal chargeback workflow, or another external process.
- 02
Record the reason and deadline
Use the case details, not a generic template, to determine what is requested and when.
- 03
Match the commerce record
Connect the PayPal transaction to the order, buyer, items, fulfillment, and refund history.
- 04
Assemble relevant evidence
Choose evidence that answers the stated reason without burying the reviewer in unrelated material.
- 05
Review and preserve
Have an authorized merchant approve the response and retain the submitted package and outcome.
Common evidence sources
- Transaction details and order receipt
- Item description and checkout terms
- Tracking, carrier, and delivery confirmation
- Refund, cancellation, or return records
- Customer communication and prior resolution attempts
Questions merchants ask next
Which evidence should a seller collect first?
Start with the case reason and requested evidence, then collect the transaction, order, and fulfillment records that directly answer it. Do not begin with a generic response template.
Can PalSync guarantee a higher dispute win rate?
No. A defensible claim would require a defined cohort, methodology, time window, exclusions, and independently reviewable data. PalSync can improve evidence readiness and response operations, not control the decision.
Can AI send the response automatically?
The proposed AI workflow remains a roadmap capability. The product boundary requires source-linked drafting and authorized merchant review before any supported submission action.
Official sources
These sources support policy and technical statements.
Merchant-language research
These discussions identify questions and operational pain; they are not policy authority.