Product roadmap · not available yet

Turn every PayPal case into an evidence-backed draft.

The planned BYOK layer will connect a supported provider, assemble the case record, identify missing evidence, and prepare a cited draft for merchant review.

See the planned workflow Review security requirements

CASE PP-D-20481 · ILLUSTRATIVE WORKFLOWMerchant review required

CASE SUMMARY

Item not received

Order#9100000042

TrackingDelivered

Evidence8 sources

Evidence readiness 92%

AI EVIDENCE DRAFTOpenAI

The order was fulfilled on July 16 and delivered to the transaction address on July 20.

[1] Shopify order[2] Carrier delivery[3] PayPal transaction

Review requested: confirm delivery address match before submission.

AI can draft the response. The sources remain in control.

Assemble

Collect transaction, order, shipment, delivery, refund, and communication records.

Validate

Flag missing facts, conflicts, address mismatches, and unsupported statements.

Draft

Generate a structured case summary, evidence list, and response using the selected model.

Approve

Merchant reviews every source and approves any supported submission.

Your provider. Your model. Your usage bill.

PalSync does not bundle model usage into the existing plans. Provider charges remain between the merchant and the provider.

OpenAIBring your own key

Anthropic ClaudeBring your own key

Google GeminiBring your own key

OpenRouterBring your own key

Azure OpenAIBring your own key

Launch requirements

Designed for evidence, not invention.

Before release, credentials, model routing, citations, privacy, retention, and the merchant-approval boundary must be implemented and verified.

Encrypted provider credentials
Model and provider allowlists
PII minimization controls
Prompt and response audit trail
Merchant approval boundary
No fabricated evidence

Use current case tools today.

AI Evidence Copilot remains roadmap; current dispute and case actions are available with merchant approval.

Start with PalSync