Case classification
Separate disputes, claims, PayPal lifecycle stages, and external chargebacks.
Build a clear response before the deadline
Turn order, payment, shipment, refund, and communication records into a reviewable case brief for PayPal claims and chargebacks.
Keep the operational record close to the order.
PalSync connects Shopify and PayPal data while making exceptions and available case actions visible.
Response preparation
Use current merchant-approved PalSync actions; source-linked AI drafting remains roadmap.
Outcome reporting
Record results to measure response time and merchant-favorable outcomes.
From fulfillment signal to PayPal response.
Match
Connect the commerce order and PayPal transaction.
Verify
Validate tracking, carrier, shipment, and evidence fields.
Act
Sync tracking or prepare the supported case response.
Measure
Record status, exceptions, response time, and outcome.
PalSync improves the record. PayPal controls the decision.
PalSync cannot guarantee fund release, Seller Protection eligibility, a dispute result, removal of a limitation, or an external card-issuer decision.
Make this part of your PayPal operation.
Current case-response tools are included with an active paid plan at no extra feature fee.
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