Proof of shipment usually documents dispatch and carrier acceptance. Proof of delivery usually documents the carrier’s delivery event and available destination context. Preserve the tracking history, not just a screenshot of the latest state. Then apply the evidence PayPal requests for the transaction and case reason.
Preserve the shipment timeline
- 01
Capture the source order
Retain the purchased items, payment, fulfillment, and promised destination.
- 02
Record carrier acceptance
Preserve the tracking number, carrier, handoff, and first carrier event.
- 03
Retain transit events
Keep exceptions, delivery attempts, reroutes, and other material carrier events.
- 04
Record delivery context
Preserve the final event and available destination consistency without collecting unnecessary personal data.
- 05
Connect the case
Use the timeline that answers the specific PayPal request.
Shipment and delivery record
- Order, item, and fulfillment identifiers
- Carrier and tracking number
- Carrier acceptance or dispatch event
- Transit exceptions and delivery attempts
- Final delivery event and available destination consistency
Questions merchants ask next
Is a label purchase proof of shipment?
A label alone may not establish carrier acceptance. Preserve the first carrier event and the full tracking history.
Is a delivered status always enough?
No. Evidence requirements vary by transaction, reason, and current policy. Connect delivery to the correct order and transaction.
What does PalSync retain?
The current workflow keeps commerce, PayPal transaction, carrier, tracking, and sync-state context together. Exact retention terms require publication review.
Official sources
These sources support policy and technical statements.
Merchant-language research
These discussions identify questions and operational pain; they are not policy authority.