Start with the exact claim details and requested response. Preserve the product page or service description as it appeared at purchase, the order and item identifiers, fulfillment records, relevant photos or condition records, customer communication, and any return or refund path. Organize the response around the specific alleged difference.
Build a reason-specific comparison
- 01
Capture the allegation
Record the buyer’s specific description of what differed.
- 02
Preserve the purchase representation
Retain the item page, variant, condition, quantity, terms, and receipt from the purchase time.
- 03
Connect fulfillment facts
Match the shipped or delivered item to the order and retain available quality or packing records.
- 04
Document resolution attempts
Preserve support messages, troubleshooting, return instructions, replacements, and refunds.
- 05
Submit a concise comparison
Answer the alleged difference directly and attach only the supporting records.
SNAD evidence record
- Listing or service description at purchase
- Order receipt, item, variant, and condition
- Fulfillment and delivery record
- Photos or inspection records when relevant
- Customer communication and resolution path
Questions merchants ask next
Is proof of delivery enough for a SNAD claim?
Usually not by itself. Delivery addresses receipt, while a SNAD claim concerns the item or service description and condition.
Should I upload every product document?
No. Use the documents that answer the alleged difference and preserve their relationship to the order.
Can AI decide which facts are true?
No. The planned copilot can organize source-linked facts and flag gaps, but the merchant must verify the record and approve the response.
Official sources
These sources support policy and technical statements.
Merchant-language research
These discussions identify questions and operational pain; they are not policy authority.